Refund Policy
Bluebird Trading Co. (ABN 83 641 434 273 ) is an Australian based business whose aim is to help people achieve their health and wellness goals. We are committed to providing the best products and service to our customers and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at http://www.bluebirdtradingco.com
Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and Regulations.
Refundable and Returnable Items
We offer refunds on unopened, unused and items in saleable condition. A refund must be sought within 14 days of purchase with satisfactory proof of purchase. We do not accept refunds or returns on any open packets of tea. We do not accept refunds or returns on sale items, gift cards or shipping charges. Please contact team@bluebirdtradingco.com if you have any questions or concerns about your item.
Change of Mind
If you have simply changed your mind we do not offer refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the items must be :
- in saleable condition; unopened and unused with all original packaging; returned to us with any gift or bonus received with the merchandise (if applicable) and the exchange or refund is sought within 14 days of purchase.
Bluebird Trading Co. at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
Damages and Faults
If there is a major fault with an item, or if an item does not match it’s description or perform it‘s function, you may choose a refund or exchange. If there is a minor fault, we will replace the relevant item within a reasonable time. Bluebird Trading Co. will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the Bluebird team, supporting the claim.
Refunds will be given using your original payment method and you will be refunded in $AUD. Any International orders will be refunded at the current daily currency exchange rate. There will be no refunds given for any shipping charges.
If the order was returned due to an incorrect address or the package was unclaimed, Bluebird Trading Co. has the right to charge for the product to be re-shipped.
When an item is purchased with a gift or bonus, the gift or bonus must also be returned. If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Refund Request
We address these on a case by case basis but will try our best to work towards a satisfactory solution. If you would like to start a return or submit a refund request, please contact team@bluebirdtradingco.com with the following information.
Full Name
Order Number
Email Address
Explanation of Defect
Provide a High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.
If your return request is accepted, we’ll send you an email with instructions on how to return your item to Bluebird Trading Co. 17 Wynnstay Road, Mount Eliza, Victoria, 3930. AUSTRALIA. Items sent back to us without first requesting a return will not be accepted.
If your refund request is accepted, you’ll be automatically refunded on your original payment method in $AUD. Please remember it can take some time for your bank or credit card company to process the refund.